Returns and Refunds
If you wish to return one or more items from your order, you can submit a return request within 30 days of delivery.
The 30-day return period is an additional service offered by 24Bottles and does not affect your statutory 14-day right of withdrawal, where applicable.
HOW TO REQUEST A RETURN
Simply follow the steps on our return portal.
- Sign in to your account and go to the Orders section, or use the button below.
- Select the item(s) you wish to return.
- Choose the reason for your return.
- If required, upload photos of the product.
- Review the refund amount and confirm your request.
Before confirming your request, you'll see the estimated refund amount. This amount will be calculated after taking into account any discounts or promotional codes applied to your order.
RETURN PERIOD & FEES
Return period: You may return one or more products within 30 days of receiving your order. For purchases made at our Milan Flagship Store, please visit the store with your proof of purchase or contact us via the chat available on 24Bottles.com.
Product condition: To be eligible for a return, the product must be in its original condition and meet the following requirements.
- It must not be personalised.
- It must be unused and unwashed.
- It must be returned in its original packaging, including any accessories.
If a returned product does not meet the conditions above, 24Bottles reserves the right to:
- refuse the refund;
- deduct any loss in value resulting from handling the product beyond what is necessary;
- charge any shipping costs required to return the product to the Customer.
Free returns are available only from: Austria, Belgium, Denmark, France, Germany, Italy (including San Marino and Vatican City), Luxembourg, the Netherlands and Spain. Returns from countries not listed above are subject to a return shipping fee.
REFUNDS
Refunds are issued after the returned items have been inspected and are generally processed within 5 business days. Processing times may vary depending on the payment method used.
Alternatively, you can choose to receive a voucher to use on 24Bottles.com or at our Milan Flagship Store.
If you paid the standard shipping costs and decide to return your entire order, your refund or voucher will also include the original shipping costs.
Your refund will not include any non-standard shipping costs, such as taxes or customs duties.
24Bottles cannot be held responsible for returns sent without prior authorisation from our Customer Care team.
Do you have any other questions? Has your parcel arrived damaged or is your product defective? Contact us 24/7 via the chat available on 24Bottles.com to receive personalised assistance.