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Accessibility Statement

This document contains information regarding the ways in which individuals with visual, auditory, cognitive, and motor impairments, as well as those with specific accessibility needs, can interact with the digital offering of products available on the website https://24bottles.com.

Website Owner

The website is owned by 24Bottles S.r.l. Società Benefit, with its registered office at Via Arturo Toscanini 9, 40055 Castenaso (BO), Italy (VAT No.: 03874391208).

Applicable Requirements

The accessibility requirements for products and services are established under Legislative Decree No. 82/2022, which transposes Directive (EU) 2019/882.

Services are deemed accessible when they can be provided and information can be used without discrimination, including by individuals who, due to disabilities, require assistive technologies or specific configurations.

We are committed to ensuring that our website is accessible and inclusive for all users. To this end, we comply with the Web Content Accessibility Guidelines (WCAG) 2.1, achieving Level AA compliance, so that our services can be used by everyone.

Specifically, these Guidelines are based on four fundamental principles:

  • Perceivability
    We ensure that all informative images include appropriate alt text, enabling them to be read aloud by screen readers. When designing user interfaces, we pay particular attention to sufficient color contrast to improve readability. Information and controls are presented in a way that can be perceived by the user.
  • Operability
    Our interactive elements, such as forms and navigation menus, are largely operable via keyboard.
  • Understandability
    We use clear and plain language to describe our products and services. Our site navigation is structured in a clear and intuitive manner.
  • Robustness
    The website is primarily developed using standardized, accessibility-optimized, and tested components. During development, we apply testing criteria derived from WCAG to ensure compatibility across browsers and assistive technologies. Regular testing is carried out to verify the functionality and comprehensibility of all features.

Service Description

The website has been developed using the following technologies:

  • HTML 5
  • CSS 3
  • JavaScript
  • PHP
  • CMS: Shopify

Main features of the service include:

  • To purchase a product, users may either create and access their personal account or shop as a guest.
  • Products can be found via the search bar or by browsing available categories.
  • Each product page includes text descriptions, images, and videos, as well as suggested or related products.
  • Users can add products to their cart or save them to a wishlist for future purchase.
  • During checkout, users can review and edit their cart contents.
  • To finalize the order, users must select a payment method and provide a shipping address.
  • After purchase, registered users can check their order status, view current and past orders, and access invoices.
  • If the received product does not meet expectations, a return can be requested following the return instructions provided on the site.
  • The system provides all necessary steps to complete the return correctly.

Conformance Status

This statement was last updated on June 28, 2025.

The website has undergone a preliminary technical review through automated tools and internal manual testing and is currently partially compliant with the accessibility requirements set forth in WCAG 2.1, Level AA.

The website owner has initiated a structured remediation process in collaboration with specialized partners and has planned the integration of an accessibility widget that allows users to adjust certain aspects of the website based on their individual needs.

The improvement plan includes a full accessibility audit, periodic review of templates, correction of major accessibility barriers, and systematic adoption of WCAG 2.1 AA criteria.

In accordance with applicable regulations, the website owner has implemented, together with the aforementioned technical and legal partners, a continuous accessibility monitoring system, including periodic external audits and technical reviews for each significant release. This process demonstrates the company’s commitment to progressively improving its digital offering in line with the principles of inclusivity and non-discrimination.

Evaluation Tools and Accessibility Score

Accessibility analyses have been carried out using automated code scanning and navigation simulation tools. The current accessibility compliance level is 85%.

Description of How the Service Meets Relevant Accessibility Requirements

At present, the service substantially meets the accessibility requirements set forth by Legislative Decree No. 82/2022, in particular with regard to:

  • keyboard navigability for most essential functionalities (search, product selection, cart, and account areas);
  • descriptive alternative text for many product images and functional icons;
  • consistent semantic structure within the HTML code and the use of standard components compatible with assistive technologies;
  • hierarchical and linear content structure designed to facilitate screen reader navigation;
  • progressive consistency of color contrast and font sizing to enhance readability;
  • partial implementation of WCAG 2.1 (Level AA) principles, focusing on perceivability, operability, and understandability.

Some requirements are still being implemented, specifically regarding:

  • replicability of the user experience on mobile devices;
  • technical validation of interactive forms, particularly within authentication and payment processes;
  • full screen reader accessibility for promotional sections and advanced search filters.

To address these areas, a technical remediation process has been initiated and completed by a multidisciplinary team including frontend developers, external accessibility specialists, and digital content reviewers. The remediation work aligns the code with the harmonized standard EN 301 549 and WCAG 2.1 Level AA, in accordance with Article 12 of Legislative Decree No. 82/2022.

The website will be monitored regularly, including through external audits, to ensure full compliance with applicable requirements and to continually enhance accessibility for all users, with or without disabilities.

Disproportionate Burden Exemptions

To date, no exemptions for disproportionate burden have been invoked or identified pursuant to Article 13 of Legislative Decree No. 82/2022. However, certain third-party tools or software integrated into the website may not be fully accessible, and such components were neither developed nor directly controlled by the website owner.

Reporting Accessibility Barriers

Users may report any accessibility issues or barriers encountered while accessing website content or services by emailing: info@24bottles.com, or by using the contact form available on the website. All communications are reviewed and handled promptly and contribute to the ongoing improvement of the digital accessibility experience.

Supervisory Authority

If you encounter an accessibility issue that prevents you from accessing website content or functionalities, you may report it. If you do not receive a satisfactory response, you have the right to submit a complaint to the Agency for Digital Italy (AGID) via www.agid.it.

This Accessibility Statement has been prepared by Polimeni.Legal.